How Do I...
Obtain Telephone Contact?

We receive on average 200 telephone calls each day, 40% of which are made between 08:00 and 09:30. Our telephone lines are manned from 08:30 until 18:30. In order for the staff to answer your call quickly and avoid being held in a queue, please call after 10:00 where possible. If you wish to speak to a doctor or nurse on the telephone, please ask the receptionist to arrange a telephone consultation. It would be appreciated if you would give the receptionist the reason for your call to ensure that the appropriate arrangement is made.

You will need to give a telephone number where you can be contacted. For confidentiality reasons, we prefer not to telephone mobile phones unless unavoidable. Please ensure you are near the telephone and not using it when you are expecting the doctor or nurse to call.

How Do I...
Obtain House Calls?

These are at the discretion of the doctors and are meant for those who are genuinely too ill to come to the surgery. A doctor can see up to five patients in the surgery in the time it takes to do one visit. Requests should be made before 10:30. Please give details of your problem to the receptionist. A doctor may phone if he/she thinks that your problem does not need a visit and give appropriate advice. If an adult or child has a temperature, a cold, a cough, a rash or an earache, coming to the surgery will not do harm and will not endanger others, but please inform Reception. Home visits should not be requested for issue of repeat prescriptions or sick notes.

How Do I...
Obtain Tests & Results?

Please allow at least five working days from the date blood tests were carried out before checking for the results. X-rays and scans take longer – please allow 10-14 working days, unless you are otherwise instructed. The surgery will get in touch with you sooner if the result requires it. It would be helpful if you could contact us after 12 noon for results of tests when the receptionists are likely to be less busy.