No.1 Patient Care – The Practice that Really Cares
Welcome to Parchmore Medical Centre. On this website you will find the services we offer set out along with some helpful phone numbers. There is also advice on illnesses that you may feel you can manage yourself.
The practice takes pride in its ability to deliver state-of-the-art health care. We believe this enables us to offer a really unique service. Always people-centred, we endeavour to create a genuinely caring environment both for our patients and for our staff. Our mission is to provide patients with readily available medical care of the highest standard whilst encouraging them to show responsibility for their health.
We trust that you will find our new website helpful and informative. Please give us your views.
more about us...
PLEASE NOTE THAT THE SURGERY WILL BE CLOSED ON FRIDAY 3RD APRIL 2015 AND WILL RE-OPEN ON TUESDAY 7TH APRIL 2015.
IN AN EMERGENCY, PLEASE CONTACT NHS 111
PLEASE ALSO MAKE SURE THAT YOU HAVE ENOUGH MEDICATION TO LAST OVER THIS PERIOD
WE APOLOGISE TO ALL OUR PATIENTS WHO ARE EXPERIENCING PROBLEMS GETTING THROUGH TO THE SURGERY IN THE MORNINGS VIA THE TELEPHONES. WE ARE CURRENTLY EXPERIENCING A HIGH VOLUME OF CALLS AND UNFORTUNATELY THE DELAYS ARE ALSO DUE TO STAFF SHORTAGES. WE ARE AWARE OF THIS PROBLEM AND ARE IN THE PROCESS OF RECRUITING AND TRAINING 3 NEW RECEPTIONISTS.
ONCE AGAIN, WE APOLOGISE FOR THE DELAYS.
PLEASE NOTE THAT YOU CAN ALSO REGISTER TO USE "PATIENT ACCESS" WHICH ALLOWS PATIENTS TO BOOK AND CANCEL APPOINTMENTS, ORDER REPEAT PRESCRIPTIONS AND VIEW YOUR MEDICAL RECORD.
PLEASE ASK AT RECEPTION FOR DETAILS OR VISIT PATIENT.CO.UK/ACCESS FOR MORE INFORMATION
When Should A&E be Used?
Examples of when it is right and appropriate to attend A&E without delay are:
- Major injuries such as injuries from road traffic accidents
- Falls from a considerable height
- Major head injuries
- Severe breathing difficulty
- Severe chest pain
- Severe haemorrhage
- Extensive burns
When it is Inappropriate to Use A&E Services?
Unfortunately, many people attend A&E with very minor problems. This makes it difficult for A&E staff to deal with the volume of cases, involves delays for patients and incurs some considerable costs. The following are examples of minor problems for which A&E attendance is not appropriate. Generally, if the person is unwell, but alert and speaking without impaired consciousness or severe breathing difficulty, then they do not need to attend:
- Flu-like illnesses, coughs, earache, back ache
- Sore throats
- Minor breathlessness or wheezing
- Abdominal pain (unless extreme or associated with collapse)
- Urinary difficulties (unless completely unable to pass water)
- Vaginal bleeding (unless very heavy and associated with faintness)
- Rashes (unless it appears like spontaneous bleeding under the skin or the person appears very unwell)
- Diarrhoea and vomiting
- Simple bites and stings
- Social problems
- Emergency contraception
Such conditions can generally be safely managed by your GP, Nurse Practitioner, Practice Nurse and in some cases the individual themselves.
We urge patients to avoid unnecessary use of A&E and to contact the practice in the first instance. We are open between 8.00am and 6.30pm Monday to Friday with extended hours on Tuesday evening and Saturday morning where we provide comprehensive services. We will endeavour to see patients with medically urgent problems on the day.
We also have a Nurse Practitioner, Practice Nurses and Health Care Assistants who see and will advise patients.
Most pharmacies can also advise on minor illness and can provide medication to help you manage your condition.